FAQ
Frequently Asked Questions about Knmtech

General FAQ

How can I get your product catalog?

Please E-mail us or call us to give your contact information(your name, email address, company name, and website)

How about the quality?

We have exported to many customers from all over the world in the past years, and the feedback is good. Quality is the life of our company.

Can we be your agent in our country or city?

Of course. We are looking for agents or distributors who are willing to cooperate with us for a long business term.

About Order

What's your MOQ?

Usually, we don’t limit a MOQ for testing, just decide the QTY by yourself.

Could you make it according to our special requirements?

Of course, please tell your product details and detailed requirement.

Do you provide samples? Is it free or extra?

Yes, we could offer the sample and it’s not free.

Can you pack the products according to our special requirement?

Yes, we can. but you have to bear the price for different packages.

How about your delivery time?

Usually, we have some stock for trial or small orders, so just deliver them within 7 days, while, 15-60 days for large orders and customized production line.1-2 units we could send by EXPRESS(DHL, UPS, FedEx, TNT, EMS), heavyweight more than 50kg, we suggest to use sea freight LCL or by air.

How about payment?

100%T/T in advance for small orders;30%T/T in advance as a deposit;70%T/T paid before shipment for big orders.

After sales FAQ

What's the warranty of your products?

One year Warranty for machines and 3 months warranty for tooling if it is not damaged by the wrong operation.
During the warranty period, our factory will be responsible for repairing it for free or sending the new parts to the customer to replace the broken parts for free. After the warranty time, our factory will repair it or send the new parts with the charge at the cost price.

Do we still need to install the machine after we receive it ?

All of the machines will be tested and ready before shipping, video, and manual will be attached for use, and master the machine well. If there is anything you can’t understand, feel free to contact us.

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